GreenPal Full Review: Reviews, Complaints, Scams, Prices

There are apps for everything, even booking lawn care. In this review, we’ll share what we learned about one of those lawn care companies, GreenPal – its services, prices, reputation, customer ratings and more.

GreenPal claims to be easy, affordable, and reliable. Is it? We think not. If you’re unhappy with your service, you’re probably going to have to duke it out with GreenPal’s lawn pro yourself because GreenPal doesn’t mediate problems between customers and its pros. More on that later.

Our verdict: Greenpal just doesn’t quite cut it, in our opinion. If you want lawn care, either hire a lawn care company directly using a service like Wikilawn, or if you prefer convenience, use a marketplace like LawnStarter that has higher quality and a convenient mobile app.

In this review:

• Company History
• GreenPal’s Services
• GreenPal Pricing
• How GreenPal Works
• GreenPal vs. Competitors
• Quality Assurances
• Reviews
• FAQ About GreenPal
• Our Verdict: Your Pal (Wikilawn), or GreenPal?

Company History

Based in Nashville, GreenPal started as a shared idea between four friends who wanted to create the lawn care version of Uber and Airbnb. The founders, who all have backgrounds in the landscaping industry, recognized the demand for same-day lawn care the way Instacart provides on-demand grocery delivery, and created the company in April 2012.

Now, GreenPal is available in 45 states and claims to have over 1 million customers. More than 10,000 vendors on the app offer their services for lawn mowing and snow removal.

GreenPal’s Services

GreenPal lets you list your lawn care service needs on the app or website so local lawn care professionals can bid on your mowing or snow blowing jobs. The company claims you’ll get up to five bids within 24 hours, but we found bids started coming almost immediately.

Each lawn care quote includes the following:

• Professional lawn mowing
• Weed-eating around obstacles such as trees
• Edging near sidewalks and other paved surfaces
• Cleanup

GreenPal does not bag lawn clippings, prune shrubs or provide landscaping services. However, once a customer has initiated service with a lawn care company, arranging additional services directly with their lawn care professional is simple. 

GreenPal’s lawn care professionals do not offer one-time services, preferring instead to become your regular lawn service. You can cancel ongoing services if you are unhappy with your lawn care.

GreenPal Pricing

The price of lawn care through GreenPal depends on the size of your lawn, the services requested, and what local lawn care professionals are charging at the moment. When you enter your address, businesses get an aerial view of your lawn from Google Maps. 

Using this information, as well as street view imagery and the square footage of your lawn, GreenPal’s lawn pros can send you a quote quickly. 

GreenPal’s website states that quotes start at around $25 to $45. That claim may be a little outdated. When we tested GreenPal using a suburban Austin, Texas, lawn, we received quotes ranging from $55 to $90.

Note: GreenPal, like a lot of companies in this industry, charges an extra fee for cutting long grass. 

How GreenPal Works

GreenPal does not actually mow lawns or plow snow. Rather, GreenPal is a service that connects you with lawn care professionals. Think of it as an intermediary. In that regard, it more closely resembles an auction house, and your lawn care job is the item being auctioned.

We found that requesting quotes is pretty easy with GreenPal’s app and website. 

Here are the steps:

1. Sign Up: Download the mobile app or head to the GreenPal website. Enter your address, name, and email address, then click “See Prices”

2. Add Details About Your Lawn: Key in details about your lawn to ensure lawn pros have all the information necessary to give you an accurate quote.
   

Next, you can tell the lawn care pros what other services may interest you, such as shrub pruning or re-mulching. 

3. Get Your Quotes: After submitting your information, you’ll receive quotes via text and email from the professionals who bid on your lawn.
   
   If you don’t get any quotes right away or you’re not happy with your initial quote, you’ll receive additional quotes in your email within 24 hours.

4. Hire a Lawn Care Service: Select “Hire Me” next to the professional you prefer.
   
5. Provide Payment Info: Key in your credit card or debit card. GreanPal does not accept cash.

Worth noting about GreenPal: How satisfied you are with your lawn care will depend on the quality and professionalism of your lawn care provider. Some customers are unhappy with the customer service at GreenPal. Other customers found the website difficult to use. 

We did notice that once you request quotes, it is difficult to go back and change the information you provided. 

Also worth noting about GreenPal: As of this writing, GreenPal does not offer services beyond lawn maintenance and snow removal. If you’re looking for landscaping or hardscaping services, GreenPal expects you to request those from the company you hire directly and only after an initial lawn mowing service.

GreenPal vs. Competitors

GreenPal doesn’t offer as many services as competitors Lawn Love and LawnStarter, but here’s a closer look at how the three big players and Wikilawn. 

Locations	Available in most metro areas across the U.S.
Services offered	Lawn care, lawn maintenance, yard cleanups, snow removal
Customer reviews (average at the time of publication)	4.25
How it works	Your lawn mowing is put out for bid to lawn care pros near you
Ways to book service	Website, app or phone
Basic price	You’ll get multiple lawn mowing quotes from $25 to $45
Year founded	2012
Based in	Nashville
Better Business Bureau accredited?	No

Locations	Available in most metro areas across the U.S.
Services offered	20+
Customer reviews (average at the time of publication)	4.6 out of 5
How it works	You get an instant quote, then a LawnStarter pro near you is assigned to handle your job
Ways to book service	Website, phone, or mobile app
Basic price	Depends on services requested and/or mowing frequency. By visiting the website, you may be offered your first mow for $19.
Year founded	2013
Based in	Austin, Texas
Better Business Bureau accredited?	No

Locations	Available in most metro areas across the U.S.
Services offered	10+
Customer reviews (average at the time of publication)	4.7
How it works	You get an instant quote, then a Lawn Love pro near you is assigned to handle your job
Ways to book service	Website or phone
Basic price	Depends on services requested and/or mowing frequency. By visiting the website, you may be offered your first mow for $24.
Year founded	2014
Based in	San Diego
Better Business Bureau accredited?	Yes

Locations	Available in most metro areas
Services offered	Lawn care, gardening, and landscaping
How it works	You get a quote in minutes from up to 4 professionals who can tackle your lawn care or other outdoor job.
Ways to book service	Website
Basic price	Depends on services requested and the service providers’ quotes.
Year founded	2013
Based in	Dallas

Quality Assurances

GreenPal screens the lawn care companies they host on their app and website. To do this, GreenPal:

• Speaks to the lawn pro’s current customers
• Meets with the lawn care professionals
• Ensures they have the proper equipment
• Runs a business credit check.

Once GreenPal admits a company to its network, the company must maintain positive reviews to remain eligible to bid on jobs.

If there’s a problem with your service, you can discuss it directly with the lawn care professional you hired. 

You also can log on to GreenPal and select “Problem with Your Service” to prevent your bank account from being billed and alert your pro that there’s a problem they need to fix. You won’t be charged if the lawn care professional does not come back to fix the problem.

Reviews

You can tell a lot about a company by browsing customer reviews. Customers tell you what they like, what they don’t like, and where the company can improve. Here is how GreenPal users rate their experience:

• 4.6 out of 5 stars on Trustpilot (1,535 total customer reviews)

• 4.2 out of 5 stars on Sitejabber (105 total customer reviews)

• 3.8 out of 5 stars on BBB (77 total customer reviews)

A few positive and negative customer reviews from these websites:

Great Service: “Recently purchased this home and needed to find a lawn service. I was having trouble finding someone late in the season but found GreenPal who set me up with a great vendor. System is easy and I get great email updates. Very pleased!” – Dan P.

Good if You’re Lucky, Terrible Otherwise: “This service was recommended to me by someone that had a great experience — but that is clearly highly variable based on the vendor that you choose. If you’re thrilled with them, you likely will never have a problem. If you have a problem with your vendors your experience will be wildly different.” – Mark B.

Excellent Experience: “Great experience with this platform now for over a year. Makes locating and booking quality lawn services very easy and payment to lawn services is easy also (automatic if you want it to be).” – Jon F

Problems with Customer Service: “Lawn service a no show and no contact after waiting 5 days to have grass cut. Now it’s much longer and will cost more to cut. The GreenPal app is horrible, and has no customer service or any contact information.” – Huda A.

FAQ About GreenPal

Our Verdict: GreenPal? Try Wikilawn First

If what you’re looking for is basic lawn maintenance or snow removal, GreenPal makes it easy to connect with local pros and receive a variety of quotes. GreenPal’s website is straightforward and makes it simple to get started. 

But if GreenPal doesn’t feel like your pal after all, try us. At Wikilawn, choose the service you want, put in your address, and we put your job out to bid to local yard care professionals. 

The price quotes you get back will depend upon the kind of work you want done, the size of your yard, and other factors, but we cast a really wide net to ensure you get the best price possible. 

For example, you may get quotes from pros affiliated with sites like LawnStarter, HomeAdvisor/ Angi, Networx, or several other lawn care providers.

Getting your lawn care through Wikilawn may even cost you less than GreenPal. 

For example, keying in two addresses in Ocala, Florida, and Dallas, Texas, generated lawn care quotes of $69 and change for those properties. As noted above, in our GreenPal test using a suburban Austin, Texas, lawn, we received quotes ranging from $55 to $90.

A better option if you’re looking for services other than lawn care and snow removal? LawnStarter and Lawn Love offer more outdoor services in one place. 

Let’s close with a shameless plug: If it’s lawn care you want, why not give us a try. You’re already here on Wikilawn. We’ll find a pro near you who will keep your grass green, healthy, and weed free.

Sure, you could choose GreenPal. But why not give your pal Wikilawn a try?